Terms and Conditions

1.Agreeing to these terms

By submitting a booking on this website, you confirm that you are 18 or older, that the details you have given are correct, and that you accept these terms on behalf of everyone in your party. If you are booking for somebody else, please make sure they know what is written here.

2.How a booking works

Submitting the form is a request, not a confirmed room. This is the part guests most often misunderstand, so it is worth being exact about it:

1. You fill in the booking form and submit it.
2. You are shown a booking reference straight away. Keep it. It is how you look your booking up later.
3. Your request reaches us and we check the room is actually free for those dates.
4. We contact you to confirm. Your room is held from that moment, not before.

Until we confirm, the room is not reserved for you. On busy dates a room can be taken by someone else in between, and we will tell you honestly if that has happened and offer you whatever else we have.

You can check where your booking stands at any time on the booking status page, using your reference and the email address you booked with.

We may decline a booking. We do not have to give a reason, but in practice it is because the room is gone, the dates are wrong, the contact details do not work, or a previous stay ended badly.

3.Rates and payment

• Rates shown on this site are per room, per night, in Indian Rupees.
• Government taxes apply as required by law and are added to your bill.
• The rate that applies is the one shown when you booked and that we confirmed to you.
• Anything extra you use during your stay is billed separately at check-out.

No payment is taken on this website

There is no card, UPI or net-banking form anywhere on this site, and we never ask for those details by email or message. You pay at the hotel, by the methods we accept at the front desk. If anyone contacts you claiming to be us and asks you to transfer money in advance, do not pay, and please tell us.

We take care to keep rates on this site correct. If an obvious error appears, for example a price that is clearly a typing mistake, we will tell you the right rate before confirming, and you are free to walk away at no cost.

4.Check-in, check-out and ID

Arriving earlier or leaving later is sometimes possible. Ask us, and we will say yes if the room allows it. A late check-out that has not been agreed may be charged.

Photo ID is compulsory

Every adult guest must present a valid government photo ID at check-in. This is a legal requirement for hotels in India, not a house preference, and we cannot let a room without it. Guests who are not Indian nationals must present a passport and valid visa, which we are required to report to the authorities.

The number of guests staying must match the booking. If more people arrive than were booked, we may charge for the extra guests or decline them, depending on what the room takes.

5.Changes and cancellation

To change or cancel a booking, contact us with your booking reference as early as you can. Because nothing is charged when you book, a cancellation made in good time costs you nothing.

Please do tell us. An empty room we could have let to somebody else is the one thing that genuinely costs a small hotel, and a message takes you a minute.

If we ever have to cancel or move your booking, which happens very rarely, we will contact you as soon as we know, explain why, and either offer you another room or help you find somewhere else nearby.

6.Late arrival and no-shows

Tell us if you are going to arrive late and we will hold your room. If we have heard nothing from you and you have not arrived by the morning after your check-in date, we may treat the booking as cancelled and let the room.

7.House rules

These exist so that every guest gets a decent night's sleep.

• Please keep noise down between 10:00 PM and 7:00 AM.
• Visitors who are not staying must be registered at the front desk and may not stay overnight.
• Smoking is not permitted inside the rooms.
• Illegal substances and anything unlawful are not permitted anywhere on the premises.
• Please treat our staff and other guests with courtesy.

We may ask a guest whose behaviour is threatening, unlawful, or seriously disturbing other guests to leave, without a refund for the remaining nights. We do not do this lightly.

Parking, where available, is used at your own risk. Please ask us about pets before you book rather than after you arrive.

8.Damage and lost property

You are responsible for damage to the room, its contents or the building caused by you or anyone in your party, beyond ordinary wear and tear, and we may charge you the reasonable cost of repair or replacement.

Anything left behind will be kept for a reasonable period and returned if you tell us. After that, uncollected items may be disposed of or given away.

9.What we are and are not responsible for

We take proper care of our guests and our building, and we are responsible where our own negligence causes you harm. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. No wording on a website can remove that, and we would not want it to.

Beyond that, please note:

• Bring valuables to the front desk if you want them kept securely. We cannot accept responsibility for cash, jewellery or electronics left unattended in a room.
• Interruptions to water, electricity or internet caused by the supplier or the local authority are outside our control, though we will always tell you what is happening and what we are doing about it.
• Where we are liable for a booking going wrong, our responsibility is limited to the amount you paid for that booking.

10.Events outside anyone's control

Neither of us is responsible for failing to keep to these terms because of something genuinely beyond our control, such as a natural disaster, fire, flood, epidemic, strike, civil unrest, or an order from a government authority. If such a thing stops your stay going ahead, we will contact you and work out what is fair.

11.Using this website

The text, photographs, and design of this site belong to SKL GRAND ROOMS. Please do not copy them for your own commercial use without asking.

Room photographs show our actual rooms. Small differences between rooms of the same type are normal, and furnishings change over time.

Please do not submit false bookings, attempt to break into or overload the site, or use it for anything unlawful.

How we handle the details you give us is set out in our Privacy Policy, which forms part of these terms.

12.Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have jurisdiction over any dispute arising from them.

If any part of these terms turns out to be unenforceable, the rest of them still stand. We may update these terms from time to time; the version on this page at the time you book is the one that applies to your booking.

Before any of that, please just talk to us. Almost everything is settled with a phone call.

13.How to reach us